2024 Epic Australia Pass Frequently Asked Questions
Have questions? Check-out our FAQs below or search our Help Centre.
Pass Collection
- Do I need to collect a new card to use my 2024 Epic Australia Pass in the Northern Hemisphere?
-
Preparing your Account
If you have previously had an Epic Australia Pass that you have used in the Northern Hemisphere, you can sign in to your account here and complete Release of Liability documentation in preparation for your visit.
If this is your first time travelling with your Epic Australia Pass, please reach out to the Epic Australia Pass team here to complete your account set up and ensure that your Pass has been activated for use.
Collecting your Pass
As the RFID technology used in our Australian resorts is different from the technology used in the Northern Hemisphere resorts, you will need to collect a new Mountain Access Card on arrival in the Northern Hemisphere resort that you are visiting.
For information on Mountain Access Card collection specific to the Northern Hemisphere resort that you plan to visit, please click here.
Pass Holder Access
- What Resort lift access do I get with my 2024 Epic Australia Pass?
-
With your 2024 Epic Australia Pass you will enjoy unlimited and unrestricted lift access in Perisher, Falls Creek and Hotham for the 2024 season, followed by access to world class resorts across North America, Japan and Europe for the 2024/25 Northern Hemisphere season.
Explore all resort access included on the 2024 Epic Australia Pass here.
- What are the North American Restricted Peak Dates for the 2024/25 season?
-
Lift access is restricted during the below periods at the following North American resorts: Whistler Blackcomb, Vail, Beaver Creek, Breckenridge, Keystone, Park City, Heavenly, Northstar, Kirkwood and Stowe.
Restricted Peak Dates
- 29 Nov - 30 Nov, 2024
- 19 Dec - 31 Dec, 2024
- 18 Jan, 2025
- 15 Feb - 16 Feb, 2025
- 1 Mar, 2025
- 8 Mar, 2025
- 15 Mar, 2025
Looking for extended Northern Hemisphere access and the removal of Restricted Peak dates? The 2024 Epic Australia ‘Plus’ Pass upgrade includes unlimited, unrestricted lift access in all Vail Resorts owned and operated resorts in North America during the 24/25 Northern Hemisphere winter season.
Contact the Epic Australia Pass team here for more information and a link to purchase.
- What options do I have for upgrading my Epic Australia Pass access for the Northern Hemisphere?
-
Looking for more ski and ride days in the Northern Hemisphere or the removal of Restricted Peak dates? The 2024 Epic Australia ‘Plus’ Pass upgrade includes unlimited, unrestricted lift access in all Vail Resorts owned and operated resorts in North America during the 24/25 Northern Hemisphere winter season.
Contact the Epic Australia Pass team here to explore options tailored to your travel plans.
Pass Holder Benefits
- What benefits are included with the 2024 Epic Australia Pass for use in North America?
-
Epic Australia Pass Holders receive Epic Mountain Rewards when visiting Vail Resorts owned and operated Resorts in North America.
- 20% off lodging
- 20% off ski & snowboard rentals
- 20% off Ski & Snowboard School group lessons
- 20% off food and beverage at quick-service and on-mountain restaurants
- 20% off Whistler heli-skiing
- And more!
- How do I access my 2024 Epic Australia Pass benefits in North America?
-
- Epic Australia Pass holder discounts in Vail Resorts owned and operated resorts in North America are automatically applied when signed in and completing your purchase in the online shop for the Resort that you will be visiting.
- For more information on accessing your Northern Hemisphere account and benefits, please contact the Epic Australia Pass team here.
Epic Coverage
- What is Epic Coverage?
-
Epic Coverage is included with every 2024 Epic Australia Pass and helps you explore the mountains you love with more peace of mind. Under Epic Coverage, you may be eligible to receive a full or prorated refund of your 2024 Epic Australia Pass for certain qualifying Personal Refund Events including, job loss, injury, illness, and more. Refunds are subject to eligibility and are based on your Epic Coverage elections and the Epic Coverage Terms and Conditions.
- How do I submit an Epic Coverage cancellation request?
-
If you are impacted by a qualifying Personal Refund Event, you can submit a cancellation request online by clicking here.
For qualifying Personal Refund Events:
- Documentation is required to substantiate your cancellation request. Documentation requirements are specific to each Personal Refund Event and must be submitted at the time of completing your online form. Please click here for more details.
- Cancellation requests must be submitted within 30 days of the Personal Refund Event arising.
