Cancellation request:

2024 Epic Australia Pass

PRIMARY ACCOUNT HOLDER INFORMATION

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Reason for Refund Request:

Personal Refund Event:
A qualifying Personal Refund Event prevents you from using your Pass during the applicable Core Season subject to the conditions and eligibility set out under each specific qualifying event.

Resort Closure Event:
A resort is deemed to be closed under this policy if no lifts are operating at the Resort because of a Resort Closure Event. Your eligibility for a refund under Epic Coverage because of a Resort Closure Event depends on the elections you made for your Pass.

PERSONAL REFUND EVENT

RESORT CLOSURE EVENT

Cancellation Request: RESORT CLOSURE EVENT

When a resort closure occurs that may trigger your eligibility for a refund under Epic Coverage, Vail Resorts will post a notice of qualifying resort closures at www.epicaustraliapass.com.au

AT THIS TIME, NO QUALIFYING RESORT CLOSURE EVENTS HAVE OCCURRED FOR THE
2024 AUSTRALIAN CORE SEASON (29 JUNE 2024 THROUGH 15 SEPTEMBER 2025)

Cancellation Request: PERSONAL REFUND EVENT

You may be eligible for a full or partial refund of your Pass under Epic Coverage in the event that you are unable to use your Pass during the applicable Core Season due to a Personal Refund Event. For more information on Epic Coverage Terms and Conditions, please click here.

To be eligible for a refund under Epic Coverage, you must submit your request for a refund within thirty (30) days of when the Personal Refund Event arises.
Details of REQUIRED SUPPORTING DOCUMENTATION are listed under each specific Personal Refund Event and should be submitted along with this application. Additional documentation may be requested and submitted in response to your Cancellation Request receipt email.

Are you requesting cancellation of your own Epic Australia Pass?

Yes No

Do you need to request a refund for any additional family members?

Yes No

Family Member 2

First Name:

Last Name:

Date of Birth:

Do you need to request a refund for any additional family members?

Yes No

Family Member 3

First Name:

Last Name:

Date of Birth:

Do you need to request a refund for any additional family members?

Yes No

Family Member 4

First Name:

Last Name:

Date of Birth:

Do you need to request a refund for any additional family members?

Yes No

Family Member 5

First Name:

Last Name:

Date of Birth:

Family Member 6

First Name:

Last Name:

Date of Birth:

(If you need to cancel more than 5 ski passes, please email claims@epicaustraliapass.com.au to submit your claim)

QUALIFYING PERSONAL REFUND EVENT:

POLICY: Stay-at-Home Order

You are unable to use your Pass during the applicable Core Season because the municipality, county, state, province or country in which your Permanent Residence is located is subject to a mandatory governmental "stay-at-home" or "shelter-in-place" order lasting thirty (30) or more cumulative days, at least seven (7) days of which are during the Core Season.

REQUIRED SUPPORTING DOCUMENTATION

Proof of your Permanent Residence through documentation such as Rental Agreement, Rates Notice, Utility Bill, Phone Bill, Bank Statement, Tertiary Institution Enrolment, Employment Contract, Car Registration

POLICY: Tourist Visa Rejection

You are unable to use your pass during the applicable Core Season because of a tourist visa rejection that prevents your entry into Australia, Canada, or the United States.

REQUIRED SUPPORTING DOCUMENTATION

A copy of the visa application
A copy of the formal rejection/denial of the application

POLICY: Travel Restrictions

You are unable to use your Pass during the applicable Core Season because of a government-imposed prohibition on your entry into Australia, Canada or the United States that affects all similarly situated travellers.

REQUIRED SUPPORTING DOCUMENTATION

Proof of your current residence outside of Australia
A copy of your travel exemption application
A copy of the formal rejection/denial of the travel exemption application

POLICY: Job Loss

You are unable to use your pass during the applicable Core Season because, after you purchase your Pass, you or your spouse or Domestic Partner who lives in the same Permanent Residence are involuntarily terminated or laid off from full-time employment by an employer for which you or your Domestic Partner had been continuously employed for at least one year immediately preceding the termination or lay off.

This provision is not applicable to part-time employees, temporary employees, independent contractors, gig workers, or self-employed persons.

REQUIRED SUPPORTING DOCUMENTATION

Confirmation of involuntary termination of employment, including:

Official termination letter from your employer including date of notification
Documentation confirming your full-time employment with the company of at least one year prior to termination date (e.g., hiring letter, initial job offer, pay slip etc)
Proof of shared Permanent Residence for you and your Domestic Partner (if applicable)

POLICY: Employment Stand Down

You are unable to use your Pass during the applicable Core Season because, after your purchase your Pass, you or your spouse or domestic partner who lives in the same Permanent Residence is involuntarily stood down for a period of six (6) months or longer from ongoing, full-time employment by an employer for which you or your Domestic Partner had been continuously employed for a least one year immediately prior to being stood down.

This provision is not applicable to part-time employees, temporary employees, independent contractors, gig workers, or self-employed persons, nor does it apply to completion of fixed term employment.

REQUIRED SUPPORTING DOCUMENTATION

Official stand down letter from your employer including date of notification and date range of stand down
Documentation confirming your full-time employment with the company of at least one year prior to stand down date (e.g., hiring letter, initial job offer, pay slip etc)
Proof of shared Permanent Residence for you and your Domestic Partner (if applicable)

POLICY: Work Visa Renewals

You are unable to use your Pass during the applicable Core Season because you or your Domestic Partner require a work visa to be employed in Australia, Canada, or the United States and your work visa was not renewed after you purchase your Pass.

This provision is not applicable to part-time employees, temporary employees, independent contractors or self-employed persons.

REQUIRED SUPPORTING DOCUMENTATION

A copy of the work visa renewal application
A copy of the formal rejection/denial of the application
Proof of shared Permanent Residence for you and your Domestic Partner (if applicable)

POLICY: Employment Transfer

You are unable to use your Pass during the applicable Core Season because you or your Domestic Partner have an involuntary, employer-initiated transfer after you purchase your pass that:

Is within the same organisation for which you or your Domestic Partner have been continuously employed for at least one year immediately preceding the transfer
AND
Involves you or your Domestic Partner's relocation from your current Permanent Residence to a residence that is 150 or more kilometres further away from any Resort covered by your Pass

This provision only applies if you live within 600 kilometres of a Resort for which your Pass provides access.

REQUIRED SUPPORTING DOCUMENTATION

Official transfer letter from your employer confirming:
- Date of employer-initiated transfer notification
- Commencement date of transfer
- Current work location
- Transfer work location
Documentation confirming your full-time employment with the company of at least one year prior to transfer date (e.g., hiring letter, initial job offer, pay slip etc)
Proof of Permanent Residence prior to transfer for you (and your Domestic Partner)
Proof of Permanent Residence following transfer for you (and your Domestic Partner)

POLICY: Military Service

You are unable to use you Pass during the applicable Core Season because after you purchase your Pass, you or your Domestic Partner are called to military service, your military leave is revoked, you are deployed or you are reassigned to a different duty station that is 150 or more kilometres further away from any Resort covered by your Pass than your current assigned duty station.

REQUIRED SUPPORTING DOCUMENTATION

Official military documentation confirming orders, including date of notification and date ranges applicable to each order

POLICY: Illness or Injury

You are unable to use your Pass during the applicable Core Season because you suffer an accidental bodily injury, a physical illness, or a physical disease that:

is diagnosed by a Physician after you purchase your Pass; or
presents significant new or worsening symptoms that are diagnosed by a Physician after you purchase your Pass.

To qualify, the injury, illness, or disease must prevent you from using your Pass for thirty (30) or more consecutive days, at least seven (7) days of which are during the Core Season.

REQUIRED SUPPORTING DOCUMENTATION

Medical Certificate from your treating Physician that includes confirmation of:

Date of initial diagnosis
Nature of illness or injury
Date of diagnosis of new and worsening symptoms following initial diagnosis (if applicable)
Date range that you are unable to participate in physical activities such as skiing or snowboarding

POLICY: Illness or Injury to a Family Member

You are unable to use your Pass during the applicable Core Season because a Family Member who lives in the same Permanent Residence as you suffers from:

a physical illness or physical disease that is diagnosed by a Physician after you purchase your Pass; or
ia physical illness or physical disease that presents significant new or worsening symptoms that are diagnosed by a Physician after you purchase your Pass; or
an accidental bodily injury after you purchase your Pass.

To qualify, the illness, disease, or injury must require your continued care for that Family Member for thirty (30) or more consecutive days, at least seven (7) of which are during the Core Season.

REQUIRED SUPPORTING DOCUMENTATION

Medical Certificate from treating Physician that includes confirmation of:

Date of initial diagnosis
Nature of illness or injury
Date of diagnosis of new and worsening symptoms following initial diagnosis (if applicable)
Verification that you are the primary caregiver for your Family Member
Date range that you are required to act as the primary caregiver for your Family Member
Proof of shared Permanent Residence for you and your family member

POLICY: Mental Health Conditions

You are unable to use your Pass during the applicable Core Season because a Physician has admitted you to in-patient treatment or hospitalisation for at least thirty (30) or more consecutive days, at least seven (7) or which are during the Core Season.

REQUIRED SUPPORTING DOCUMENTATION

Medical Certificate from your treating Physician or hospital records that includes confirmation of:

Date of hospital admission
Date of hospital discharge

POLICY: Death

You are unable to use your Pass during the applicable Core Season because of the death of a Family Member who lives in the same Permanent Residence that occurs after you purchase your Pass. This includes an application for a refund on behalf of the deceased family member.

REQUIRED SUPPORTING DOCUMENTATION

Death Certificate
Proof of shared Permanent Residence for you and your Family Member (if applicable)

POLICY: Natural Disaster

You are unable to use your Pass for thirty (30) or more consecutive days during the applicable Core Season because your Permanent Residence is made uninhabitable after you purchase your Pass in whole or in part due to a flood, hurricane, tornado, fire or volcanic eruption after your purchase your Pass.

REQUIRED SUPPORTING DOCUMENTATION

Proof of your Permanent Residence through documentation such as Rental Agreement, Rates Notice, Utility Bill, Phone Bill, Bank Statement, Tertiary Institution Enrolment, Employment Contract, Car Registration
Documentation supporting that your Permanent Residence is uninhabitable due to a natural disaster. Examples may include Police report, local authority report, insurance assessment, Licensed Builder's building inspection report.

POLICY: Subpoena Jury Duty

You are unable to use your Pass because you are subpoenaed or required to serve on a jury and that subpoena or jury service prevents you from using your Pass for thirty (30) or more days during the applicable Core Season.

REQUIRED SUPPORTING DOCUMENTATION

Legal documentation confirming:

Initial date of subpoena
Start and end date of jury service/court attendance

POLICY: Personal Medical Quarantine

You are unable to use your Pass because you are quarantined for at least thirty (30) or more consecutive days during the applicable Core Season at the direction of a Physician.

REQUIRED SUPPORTING DOCUMENTATION

Medical Certificate from your treating Physician that includes confirmation of:

Date of initial diagnosis
Date range of the required medical quarantine period

POLICY: University Transfer

You are a university student, enrolled on a full time or equivalent basis in an undergraduate or postgraduate degree, and you are unable to use your Pass during the applicable Core Season because, after you purchase your Pass, you:

Transfer to a University located 150 kilometres or more further away from any Resort covered by your Pass than your current University; or
Are accepted into a foreign study program that will cause you to be out of the country for thirty (30) or more consecutive days during the applicable Core Season; or
Graduate and begin work at a job that is 150 or more kilometres further away from any Resort covered by your Pass than your current University.

This provision only applies if your current university is located within 600 kilometres of a Resort for which your Pass provides access.

REQUIRED SUPPORTING DOCUMENTATION

Proof of enrolment documentation including:
- Date of initial enrolment
- Date of notification of confirmed enrolment change
Proof of Permanent Residence prior to transfer
Proof of Permanent Residence following transfer

POLICY: Pregnancy

You are unable to use your Pass during the applicable Core Season because you or your Domestic Partner:

Become pregnant; and
Are advised by a Doctor that you or your Domestic Partner may not engage in snowsports due to pregnancy.

REQUIRED SUPPORTING DOCUMENTATION

Medical Certificate from your treating Physician that confirms:
- Date of confirmation of pregnancy
- Due date
- Date range that you have been advised not to ski or ride (if applicable)
Proof of shared Permanent Residence for you and your Domestic Partner (if applicable)

POLICY: Adoption

You are unable to use your Pass during the applicable Core Season because you adopt a child after your purchase your Pass.

REQUIRED SUPPORTING DOCUMENTATION

Court Order of Adoption documentation or other paperwork confirming the adoption

POLICY: Minor Dependent

Pass holder is under the age of eighteen (18) and unable to use their Pass because a Family Member living in the same Permanent Residence has experienced a Qualifying Personal Refund Event.

To submit under this Personal Refund Event, please select the relevant qualifying Personal Refund Event that applies to the impacted Family Member.

REASON NOT LISTED

Your Epic Australia Pass is non-cancellable and non-refundable unless it qualifies under the Terms and Conditions of a Personal Refund Event. You will not be eligible for a refund for any other reason.

For more information on qualifying Personal Refund Events, please click here.

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Please provide any additional information that may be relevant to your Epic Coverage claim:

I understand that submission of a cancellation request should not be construed that my request has been approved. Once coverage details and documentation has been reviewed, I will receive information from the Epic Australia Pass team on whether my request for cancellation has been approved, denied or if additional information is required.

I understand that if I receive a full or partial refund under Epic Coverage based on a Personal Refund Event or Resort Closure Event, the Pass for which I received the refund will be deactivated and I will no longer be able to use that Pass to access any Resorts for the remainder of the 2024 Australian and 24/25 Northern Hemisphere season.

I have read the Epic Coverage terms and conditions.

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Epic Coverage Claim form

Cancellation request:

2024 Epic Australia Pass

Cancellation Request: RESORT CLOSURE EVENT

Cancellation Request: PERSONAL REFUND EVENT

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